Terms of Service

Last updated 2026-08-14

These Terms of Service (“Terms”) are a legal agreement between you (“you”, the “user”) and Igor Lobanov, an independent developer (“we”, “us”, “our”), governing your use of the ReturnMate mobile application and its content (the “App”).

By downloading, installing or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. The service

ReturnMate helps you record purchases, track return windows and follow returns through to a refund. It reminds you before a return window closes and keeps receipts, order emails and refund records in one place.

The core app is free, with no limit on how many purchases you add. Pro is an optional paid subscription that adds Magic fill receipt scanning, order-email parsing, custom reminder schedules and CSV/PDF export.

2. No affiliation with retailers

ReturnMate is an independent tool. It is not affiliated with, endorsed by, sponsored by or connected to any retailer, marketplace, payment provider or delivery service whose return policies the App tracks.

Store names, logos and policy references appear for identification only, to indicate which retailer a purchase or return window relates to. All trademarks belong to their respective owners.

3. Return windows and no guarantee of results

Return windows and store policies are set by retailers, not by us.The built-in return rules for 500+ stores are best-effort and may be out of date or wrong for your specific purchase, region, item category, promotion or sales channel. Retailers can change their policies at any time and may apply them differently from one order to the next.

Reminders are a convenience, not a guarantee. Notification delivery depends on your device, its operating system and your notification, battery and focus settings, none of which we control. Always confirm the return policy and deadline with the retailer before relying on it.

We do not guarantee that using the App will result in a successful return or refund. We are not liable for a missed return window, a refused return, a reduced or delayed refund, or any restocking or shipping fee.

4. Eligibility

You must be at least 13 years old to use the App. If you are in a country where a higher minimum age applies to digital services, you must meet that age or have the consent of a parent or guardian. By using the App you confirm that you meet this requirement.

5. Licence and restrictions

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for your own non-commercial use. You may not:

• copy, reproduce, distribute, sell, sublicense or commercially exploit the App or its content, including the return-policy rules and store database;
• reverse engineer, decompile or attempt to extract the source code or the return-rules data, except where this restriction is prohibited by law;
• scrape, bulk-download or republish the content;
• remove or alter any proprietary notices;
• use the App to break the law, to defraud a retailer, or to abuse a return policy — for example by submitting false proof of purchase or returning items you did not buy;
• interfere with, overload or disrupt the App or the services it depends on.

6. Subscriptions, payments and auto-renewal

Pro is an auto-renewable subscription that unlocks the features listed in Section 1. It is sold and billed by Apple (App Store) or Google (Google Play). The current price and billing period are shown in the store before you confirm.

• Free trial — Pro starts with a 7-day free trial. Unless you cancel before the trial ends, it converts to a paid subscription automatically.
• Billing and auto-renewal — Payment is charged to your Apple or Google account at confirmation of purchase. The subscription renews automatically for the same period and price unless you cancel at least 24 hours before the end of the current period.
• Managing and cancelling — You can manage or cancel your subscription in your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.
• Refunds — Refunds are handled by Apple or Google under their own policies. We do not process payments and cannot issue refunds directly.
• Price changes — Any price change will be communicated and applied in accordance with the platform's rules.

If your Pro subscription ends, the purchases and records already in the App stay on your device and remain readable. Pro-only features stop working.

7. Your content

The purchases, receipts, order emails, notes and refund records you enter remain yours. You grant us only the permission needed to operate the features you invoke — for example, processing a receipt image you submit to Magic fill so the store, items and return window can be extracted.

You are responsible for the content you add and confirm that you have the right to submit it. How your data is handled is described in ourPrivacy Policy.

8. Intellectual property

The App and all of its content, design, data and software are owned by us or our licensors and are protected by intellectual-property laws. Except for the licence granted in Section 5, no rights are transferred to you.

9. Third-party services

The App relies on third-party services, including the Apple and Google app stores, the provider that processes receipts and order emails for Magic fill, and analytics and crash-reporting providers. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability is outside our control.

10. Disclaimer of warranties

The App is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of return-policy data, or uninterrupted or error-free operation, to the maximum extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data or profits, arising out of or related to your use of (or inability to use) the App — including a missed return window, a refused return or a lost refund. Our total liability for any claim relating to the App will not exceed the amount you paid us for the App in the 12 months before the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, and these limitations do not affect the mandatory statutory rights of consumers.

12. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate your access if you breach these Terms or misuse the App. Sections that by their nature should survive termination — including intellectual property, disclaimers and limitation of liability — will survive.

13. Changes to the App and to these Terms

We may modify, suspend or discontinue the App or any of its features at any time. We may also update these Terms; when we do, we will revise the “Last updated” date at the top of this page and, where appropriate, provide notice in the App or on the store listing. Your continued use after an update means you accept the revised Terms.

14. Governing law and consumer rights

Nothing in these Terms affects your mandatory statutory rights as a consumer. If you are a consumer in the EU/EEA, you are entitled to the protections and mandatory provisions of the law of your country of residence, and any consumer dispute may be brought before the competent courts of that country. We do not seek to deprive you of any protection granted to you by those mandatory provisions.

15. Apple App Store — additional terms

These additional terms apply if you obtained the App from the Apple App Store:

• This agreement is concluded between you and us only, not with Apple. Apple is not responsible for the App or its content.
• The licence granted is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to provide maintenance or support for the App.
• To the extent permitted by law, Apple has no warranty obligation with respect to the App, and any claims relating to the App — for example product liability, legal or regulatory compliance, or consumer-protection claims — are our responsibility, not Apple's.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

16. Privacy

Your use of the App is also governed by ourPrivacy Policy, which explains what stays on your device, what Magic fill sends for processing, and how to export or delete everything.

17. Contact

Questions about these Terms? Emailsupport@returnmate.app.